Terms of Service
By booking an appointment at TRIBAL Braids and Beauty Salon, you automatically agree to the following terms of service. Each stylist operating within the salon is an independent business. Please review their individual terms and conditions in the links below.
PLEASE NOTE
To accommodate service demand, your appointment time may be adjusted slightly. If necessary, your stylist will contact you directly to rebook.
YOUR HAIR
If you have any hair or scalp conditions, please contact your chosen stylist directly before your appointment.
All hair preparation instructions must be followed before your appointment, or services may not be provided.
HAIR PREPARATION FOR BRAIDS
Each stylist may offer different hair preparation services when installing braids. Please confirm with your stylist whether a complimentary shampoo and blow-dry service is included.
General guidelines:
- Your natural hair must be at least 3 inches long for braiding.
- It is recommended to choose a braid length at least 4 inches longer than your natural hair. For example, if your blow-dried hair reaches mid-back, opt for lower-back-length braids.
- Shampoo experience recommended. A clean and nourished scalp ensures a longer-lasting braid style. Add-on treatments are also available to promote healthy hair and scalp.
- If you prefer to wash your own hair, ensure your hair is freshly washed and detangled before arrival.
- A light leave-in conditioner is acceptable, but no excessive oils, gels, or edge control.
- Additional fees £10+ may apply for extra thick, high-volume, or longer-length hair.
DEPOSIT
A non-refundable deposit is required for all bookings at the salon and the amount will vary depending on the style you book. Please refer to your stylist’s individual terms and conditions below for details on their Deposit and payment policies.
Accepted Payment Methods at the salon:
- Card Machine
- Cash
LATENESS, CANCELLATION & RESCHEDULING POLICY
Please refer to your stylist’s individual terms and conditions below:
PLUS ONE POLICY
We want everyone to enjoy a relaxing and comfortable salon experience so kindly ask that clients do not bring extra guests.
Exceptions:
- Clients under the age of 18 may be accompanied by one guardian.
- Clients with care needs may be accompanied by their carer(s).
CHILDREN’S SERVICES POLICY
Little one’s are welcome at TRIBAL Braids and Beauty Salon.
- The child must be able to sit still for the duration of the appointment.
- A guardian must be present throughout the appointment.
HEALTH & SAFETY POLICY
- If you are feeling unwell, have flu-like symptoms, or have been in contact with a contagious illness, please reschedule your appointment.
- If you arrive showing visible signs of illness, we reserve the right to refuse service, and your deposit will be forfeited.
- Please inform your stylist if you have allergies to any hair or skin products before your appointment.
PHOTO & VIDEO CONSENT
- We may take photos or videos of your hair for promotional purposes. If you do not wish to be photographed, please inform your stylist at any point before or during your appointment.
- No photo or video of minors will be taken or used without express consent of their guardian.
If you have any concerns regarding content posted on our social media platforms, we encourage you to contact the relevant stylist directly through their social media page (e.g. Instagram, TikTok) or via email.
COMPLAINTS & SERVICE GUARANTEE
At TRIBAL Braids and Beauty Salon, we want you to be 100% satisfied with our service. If you have any issues with the service you receive, please:
- Contact your stylist immediately by phone to discuss a resolution.
- If your complaint meets the necessary criteria, a correction may be offered free of charge at the salon.
- Any corrections must be scheduled within 2 weeks of the original appointment.
- If you or a third party alter or attempt to change the style, the guarantee becomes void.
- If you decide you no longer like the style, standard pricing and deposits apply for a new style.
- Please visit our Contact Us page for further details.
Thank you for choosing TRIBAL Braids and Beauty Salon. We look forward to welcoming you!